Return & Exchange Policy
Simple, transparent, and hassle-free
7-Day Return Window
You can request a return or exchange within 7 days from the date of delivery. Beyond this window, we will not be able to process returns or exchanges.
Eligible for Return/Exchange
- ✓ Product received is damaged or defective
- ✓ Wrong product or wrong size delivered
- ✓ Product is significantly different from what was shown on the website
- ✓ Product is unused, unwashed, and in original condition with all tags attached
NOT Eligible for Return/Exchange
- ✗ Products that have been worn, washed, or altered
- ✗ Products without original tags or packaging
- ✗ Products marked as "Final Sale" or "Non-Returnable"
- ✗ Returns requested after the 7-day window
How to Initiate a Return
- Email us at shounakmultiverse@gmail.com with your order number and reason for return.
- Our team will review and approve your request within 24–48 hours.
- Once approved, you'll receive instructions for shipping the product back.
- After we receive and inspect the returned item, we'll process your exchange or refund within 5–7 business days.
Important Notes
- • Refunds will be processed to the original payment method.
- • Shipping charges for returns may be borne by the customer unless the return is due to our error.
- • Cash on Delivery (COD) is not available.
- • Exchange is subject to product availability.